:root{--navy:#0b2f55;--navy2:#143f6d;--navy3:#0a2744;--green:#1f8a2e;--green2:#17701f;--leaf:#e8f5ea;--gold:#e0a100;--ink:#1a2a38;--mut:#5d7285;--line:#dde6ee;--bg:#f3f6fa;--card:#fff;--red:#c0392b;--r:12px;--sh:0 1px 2px rgba(11,47,85,.06),0 4px 14px rgba(11,47,85,.05)}
*{box-sizing:border-box}html{-webkit-text-size-adjust:100%;scroll-behavior:smooth}
body{margin:0;font:15px/1.55 Figtree,system-ui,-apple-system,"Segoe UI",Roboto,Arial,sans-serif;color:var(--ink);background:var(--bg);-webkit-font-smoothing:antialiased}
a{color:var(--navy2);text-underline-offset:2px}a:hover{color:var(--green2)}
h1{font-size:1.6rem;line-height:1.2;margin:.1rem 0 .5rem;color:var(--navy);font-weight:800;letter-spacing:-.01em}h2{font-size:1.05rem;margin:0 0 .8rem;color:var(--navy);font-weight:700}h3{font-size:.95rem;margin:1.3rem 0 .5rem;color:var(--navy)}
small,.muted,.hint{color:var(--mut)}.hint{font-size:.84rem;margin:.6rem 0 0;display:block}code{background:#eef3f8;padding:1px 6px;border-radius:5px;font-size:.85em}
.amt,td.r,th.r{white-space:nowrap}.nowrap{white-space:nowrap}.neg{color:var(--red)}.r{text-align:right}
/* ---------- shell ---------- */
.side{position:fixed;inset:0 auto 0 0;width:248px;background:linear-gradient(180deg,var(--navy) 0%,var(--navy3) 100%);color:#fff;display:flex;flex-direction:column;padding:14px 12px;overflow:auto;z-index:20;border-right:3px solid var(--gold)}
.brand{display:block;background:#fff;border-radius:12px;padding:8px;margin-bottom:12px;box-shadow:0 2px 10px rgba(0,0,0,.18)}.brand img{display:block;width:100%;height:auto}
.side nav{flex:1;display:flex;flex-direction:column;gap:1px}.navgrp{font-size:.68rem;letter-spacing:.12em;text-transform:uppercase;color:#7f9fc0;margin:14px 10px 4px;font-weight:700}
.side nav a{display:flex;align-items:center;gap:11px;color:#cfe0f1;text-decoration:none;padding:9px 12px;border-radius:9px;font-weight:500;transition:background .15s}
.side nav a:hover{background:rgba(255,255,255,.08);color:#fff}.side nav a.on{background:var(--green);color:#fff;box-shadow:0 2px 8px rgba(31,138,46,.45)}
.ic{width:18px;height:18px;flex:none;opacity:.9}
.sideme{display:flex;gap:10px;align-items:center;border-top:1px solid #2a5483;margin-top:12px;padding:12px 6px 4px}.sideme b{display:block;font-size:.88rem}.sideme span{font-size:.78rem;color:#9db8d3}
.av{width:36px;height:36px;border-radius:50%;background:var(--gold);color:var(--navy);display:grid;place-items:center;font-weight:800}
.melinks{display:flex;gap:14px;padding:2px 8px 4px;font-size:.82rem}.melinks a{color:#cfe0f1}
.main{margin-left:248px;padding:24px 30px 64px;max-width:1380px}
.burger,.navtoggle,.scrim{display:none}
.pagehead{display:flex;justify-content:space-between;align-items:flex-start;gap:12px;flex-wrap:wrap;margin-bottom:14px}.pagehead h1,.pagehead h2{margin:0}.pagehead p{margin:2px 0 0}
/* ---------- hero ---------- */
.hero{display:flex;justify-content:space-between;align-items:center;gap:16px;flex-wrap:wrap;color:#fff;background:linear-gradient(120deg,var(--navy) 0%,#145a63 60%,var(--green) 130%);border-radius:16px;padding:22px 26px;margin-bottom:18px;box-shadow:var(--sh);position:relative;overflow:hidden}
.hero:after{content:"";position:absolute;right:-60px;top:-60px;width:220px;height:220px;border-radius:50%;border:26px solid rgba(224,161,0,.22)}
.hero h1{color:#fff;margin:0 0 4px}.hero p{margin:0;color:#d7e6f4}.hero .eyebrow{font-size:.75rem;letter-spacing:.14em;text-transform:uppercase;color:#f3d27a;font-weight:700;margin-bottom:4px}.hero .actions{position:relative;z-index:1}
/* ---------- cards & stats ---------- */
.card{background:var(--card);border:1px solid var(--line);border-radius:var(--r);padding:18px 20px;margin:0 0 18px;box-shadow:var(--sh)}
.cols{display:grid;grid-template-columns:3fr 2fr;gap:18px}.cols2{display:grid;grid-template-columns:repeat(auto-fit,minmax(300px,1fr));gap:18px}.cols>.card,.cols2>.card{margin:0 0 18px}
.stats{display:grid;grid-template-columns:repeat(auto-fit,minmax(210px,1fr));gap:14px;margin:0 0 18px}.stats.small{grid-template-columns:repeat(auto-fit,minmax(170px,1fr))}
.stat{background:var(--card);border:1px solid var(--line);border-radius:var(--r);padding:14px 16px;box-shadow:var(--sh);position:relative;overflow:hidden}
.stat:before{content:"";position:absolute;left:0;top:0;bottom:0;width:4px;background:var(--navy)}.stat.good:before{background:var(--green)}.stat.warn:before{background:var(--gold)}.stat.bad:before{background:var(--red)}
.stat span{display:block;color:var(--mut);font-size:.82rem;font-weight:500}.stat b{display:block;font-size:1.4rem;line-height:1.25;color:var(--navy);font-weight:800;margin:2px 0}.stat b.sm{font-size:1.05rem}.stat i{display:block;font-style:normal;font-size:.8rem;color:var(--mut)}
.stat.kpi b{font-size:1.55rem}
/* ---------- tables ---------- */
.tablewrap{overflow-x:auto;-webkit-overflow-scrolling:touch}table{width:100%;border-collapse:collapse}th,td{padding:10px 12px;border-bottom:1px solid var(--line);text-align:left;vertical-align:top}
th{font-size:.74rem;font-weight:700;color:var(--mut);background:#f7fafc;white-space:nowrap;text-transform:uppercase;letter-spacing:.04em}tbody tr:hover td{background:#fafcfe}tr:last-child td{border-bottom:0}
tr.void td{color:#8a9aa8;text-decoration:line-through}tfoot td{font-weight:600;border-bottom:0}tfoot tr.grand td{font-size:1.05rem;color:var(--navy);background:var(--leaf);border-top:2px solid var(--green)}
/* ---------- badges ---------- */
.badge{display:inline-block;padding:2px 10px;border-radius:99px;font-size:.76rem;font-weight:700;white-space:nowrap}
.b-paid,.st-paid,.st-resolved,.st-closed{background:#d6f0da;color:#14641d}.b-partial,.st-approved,.st-in_progress,.pr-medium{background:#fdf0cf;color:#8a5b00}.b-unpaid,.pr-urgent,.pr-high{background:#fde3e0;color:#9f1f14}.st-draft,.st-open,.pr-low{background:#e3edf7;color:#1a4a7a}
.pr-urgent{background:var(--red);color:#fff}
/* ---------- forms ---------- */
label{display:block;font-size:.82rem;font-weight:600;color:#33485a;margin:0 0 12px}
input,select,textarea{display:block;width:100%;margin-top:5px;padding:10px 12px;border:1px solid #c3d1de;border-radius:9px;font:inherit;background:#fff;color:var(--ink);min-height:42px;transition:border-color .15s,box-shadow .15s}
textarea{min-height:90px;resize:vertical}input[type=file]{padding:8px;background:#f7fafc}input[type=checkbox],input[type=radio]{width:auto;min-height:0;margin:0}
input:focus,select:focus,textarea:focus{outline:0;border-color:var(--green);box-shadow:0 0 0 3px rgba(31,138,46,.18)}input[readonly]{background:#f1f5f8}
.num{width:120px}label.check{display:flex;gap:9px;align-items:center;font-weight:500;min-height:42px;margin-top:20px}
.grid2{display:grid;grid-template-columns:1fr 1fr;gap:0 18px}.grid3{display:grid;grid-template-columns:repeat(3,1fr);gap:0 18px;align-items:start}.span2{grid-column:span 2}.span3{grid-column:span 3}.grid2>h2,.grid3>h2{margin:10px 0 8px;padding-top:6px}
form.inline,.filters{display:flex;flex-wrap:wrap;gap:0 14px;align-items:flex-end}form.inline label,.filters label{flex:1 1 160px}form.inline .num,.filters .num{flex:0 0 120px}form.inline>.btn,.filters>.btn{margin-bottom:12px}
form.inl{display:inline}.filters{padding:14px 18px}
.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;background:var(--green);color:#fff;border:0;border-radius:9px;padding:10px 18px;min-height:42px;font:700 .9rem Figtree,system-ui,sans-serif;cursor:pointer;text-decoration:none;white-space:nowrap;transition:background .15s,transform .05s,box-shadow .15s}
.btn:hover{background:var(--green2);color:#fff;box-shadow:0 3px 10px rgba(31,138,46,.3)}.btn:active{transform:translateY(1px)}.btn .ic{width:17px;height:17px}
.btn.alt{background:var(--navy)}.btn.alt:hover{background:var(--navy2);box-shadow:0 3px 10px rgba(11,47,85,.3)}.btn.ghost{background:#fff;color:var(--navy);border:1px solid #c3d1de}.btn.ghost:hover{background:#f1f5f8;color:var(--navy);box-shadow:none}
.btn.danger{background:var(--red)}.btn.block{width:100%}.btn.big{padding:12px 22px;font-size:.95rem;background:var(--gold);color:var(--navy3)}.btn.big:hover{background:#f0b310;color:var(--navy3)}.btn.ghostw{background:rgba(255,255,255,.14);color:#fff;border:1px solid rgba(255,255,255,.35)}.btn.ghostw:hover{background:rgba(255,255,255,.25);color:#fff}
.link{background:none;border:0;padding:0;color:var(--navy2);cursor:pointer;font:inherit;text-decoration:underline}.link.danger{color:var(--red)}
.actions{display:flex;gap:10px;flex-wrap:wrap;align-items:center}.actions.end{align-items:flex-end;margin-bottom:12px;align-self:end}.btnset{display:inline-flex;gap:4px}
.btn:focus-visible,a:focus-visible,.link:focus-visible{outline:3px solid #9ed0a4;outline-offset:2px}
.tabs{display:flex;gap:4px;margin:0 0 16px;flex-wrap:wrap;border-bottom:2px solid var(--line);overflow-x:auto}.tabs a{padding:9px 16px;text-decoration:none;color:var(--mut);font-weight:600;border-bottom:3px solid transparent;margin-bottom:-2px;white-space:nowrap}.tabs a:hover{color:var(--navy)}.tabs a.on{color:var(--green2);border-bottom-color:var(--green)}
.flash{padding:11px 16px;border-radius:10px;margin:0 0 14px;font-weight:500;border:1px solid transparent}.f-ok{background:#d6f0da;color:#14641d;border-color:#b6e0bc}.f-err{background:#fde3e0;color:#9f1f14;border-color:#f5c2bc}.f-warn{background:#fdf0cf;color:#6e4a00;border-color:#f1dc9c}
.dl{display:grid;grid-template-columns:130px 1fr;gap:7px 12px;margin:0}.dl dt{color:var(--mut)}.dl dd{margin:0}
.preview{align-self:end;margin-bottom:12px;font-size:1.05rem}.preview b{color:var(--green2);font-size:1.3rem}
.pager{display:flex;gap:4px;flex-wrap:wrap;margin-top:14px}.pager a{padding:5px 11px;border:1px solid var(--line);border-radius:7px;text-decoration:none}.pager a.on{background:var(--navy);color:#fff;border-color:var(--navy)}
.monthnav{display:flex;gap:6px;align-items:center}.monthnav input{margin:0;width:auto}.monthnav .btn{padding:8px 14px}
/* ---------- charts & dashboard bits ---------- */
.chart{width:100%;height:auto;display:block}.chart .grid{stroke:#e6edf3;stroke-width:1}.chart .ax{font-size:11px;fill:#6b7f90}.donut .dc{font-size:20px;font-weight:800;fill:var(--navy)}.donut .ds{font-size:11px;fill:var(--mut)}
.legend{list-style:none;padding:0;margin:10px 0 0;display:flex;flex-wrap:wrap;gap:6px 18px;font-size:.84rem;color:var(--mut)}.legend i{display:inline-block;width:10px;height:10px;border-radius:3px;margin-right:6px}.legend b{color:var(--ink)}
.donutrow{display:flex;gap:20px;align-items:center;flex-wrap:wrap}.donutrow .legend{flex-direction:column;margin:0}
.prog{height:8px;background:#e6edf3;border-radius:99px;overflow:hidden;margin-top:6px}.prog span{display:block;height:100%;background:linear-gradient(90deg,var(--gold),#f0b310);border-radius:99px}.prog.green span{background:linear-gradient(90deg,var(--green),var(--green2))}
.duerow{display:grid;grid-template-columns:1fr auto;gap:2px 10px;padding:10px 0;border-bottom:1px solid var(--line)}.duerow:last-child{border:0}.duerow .prog{grid-column:1/-1}
.tix{display:flex;gap:10px;align-items:center;padding:9px 0;border-bottom:1px solid var(--line);flex-wrap:wrap}.tix:last-child{border:0}.tix a{flex:1;min-width:120px}.tix small{margin-left:auto}
.chip{display:inline-block;background:var(--leaf);border:1px solid #bfe0c4;border-radius:99px;padding:2px 11px;margin:2px 4px 2px 0;font-size:.85rem}.chip .link{margin-left:4px;text-decoration:none}
.note{border-left:3px solid var(--green);background:#f7fafc;padding:10px 14px;margin:0 0 10px;border-radius:0 9px 9px 0}.note.internal{border-left-color:var(--gold);background:#fffaf0}
.gallery{display:grid;grid-template-columns:repeat(auto-fill,minmax(210px,1fr));gap:14px}.gallery figure{margin:0;border:1px solid var(--line);border-radius:10px;overflow:hidden;background:#000}.gallery img,.gallery video{display:block;width:100%;height:170px;object-fit:cover;background:#000}.gallery figcaption{background:#fff;padding:6px 10px;font-size:.78rem;color:var(--mut)}
.roomgrid{display:grid;grid-template-columns:repeat(auto-fill,minmax(190px,1fr));gap:12px}.roomcard{border:1px solid var(--line);border-left:4px solid var(--green);border-radius:10px;padding:10px 14px;background:#fbfdfb}.roomcard b{font-size:1.3rem;color:var(--navy)}.roomcard small{margin-left:8px}.roomcard p{margin:4px 0 0;font-size:.85rem}
.empty{text-align:center;padding:36px 20px;color:var(--mut)}
.code{background:var(--navy3);color:#e8f2fb;padding:14px 16px;border-radius:10px;overflow:auto;font-size:.82rem}
/* ---------- auth ---------- */
.authpage{display:flex;min-height:100vh;align-items:center;justify-content:center;padding:18px;background:linear-gradient(135deg,var(--navy) 0%,#145a63 55%,var(--green) 130%)}
.authbox{background:#fff;border-radius:16px;padding:28px;width:100%;max-width:400px;box-shadow:0 20px 50px rgba(0,0,0,.3);border-top:5px solid var(--gold)}.authbox.wide{max-width:660px}.authlogo{display:block;width:200px;margin:0 auto 12px}.authbox h1{text-align:center}.narrow{max-width:440px}
/* ---------- responsive ---------- */
@media(max-width:1000px){.cols,.grid2,.grid3{grid-template-columns:1fr}.span2,.span3{grid-column:auto}}
@media(max-width:900px){
 .side{transform:translateX(-102%);transition:transform .22s;width:270px}.navtoggle:checked~.side{transform:none}.navtoggle:checked~.scrim{display:block}
 .scrim{position:fixed;inset:0;background:rgba(5,20,40,.5);z-index:15}
 .burger{display:grid;place-items:center;position:fixed;top:10px;left:10px;z-index:30;background:var(--navy);color:#fff;border-radius:10px;width:42px;height:42px;cursor:pointer;box-shadow:var(--sh)}
 .main{margin-left:0;padding:62px 14px 50px}.hero{padding:18px}.stat.kpi b{font-size:1.3rem}
 table{font-size:.9rem}th,td{padding:9px 8px}.dl{grid-template-columns:105px 1fr}
}
@media(prefers-reduced-motion:reduce){*{transition:none!important;scroll-behavior:auto!important}}
@media print{.side,.burger,.scrim,.actions,.tabs,.monthnav,.btn,.filters{display:none!important}.main{margin:0;padding:0}body{background:#fff}.card,.stat{box-shadow:none}.hero{background:#fff;color:#000;border:1px solid #ccc}.hero h1,.hero p{color:#000}}
input,select,textarea{font-weight:400}label.check{font-weight:500}small{white-space:normal}
/* ---------- partner portal ---------- */
.brandname{color:#fff;font-weight:700;text-align:center;padding:0 6px 6px;font-size:.95rem}.brandname small{display:block;font-weight:400;color:#9db8d3;font-size:.76rem}
.powered{font-size:.72rem;color:#7f9fc0;text-align:center;padding:6px 4px 0}.nb{margin-left:auto;background:var(--gold);color:var(--navy3);font-style:normal;font-weight:800;font-size:.72rem;border-radius:99px;padding:1px 8px}
.depcard{display:grid;grid-template-columns:1fr auto;gap:6px 18px;border:1px solid var(--line);border-radius:12px;padding:16px 18px;margin-bottom:14px;background:#fff;box-shadow:var(--sh)}.depcard h3{margin:0 0 2px;font-size:1.05rem}.depcard .meta{color:var(--mut);font-size:.88rem}
.depcard .seats{min-width:200px;text-align:right}.depcard .seats b{font-size:1.5rem;color:var(--navy);display:block;line-height:1}.depcard .seats.low b{color:var(--red)}.depcard .seats.mid b{color:#b07a00}
.prices{display:flex;gap:10px;flex-wrap:wrap;margin-top:8px}.prices span{background:var(--leaf);border-radius:8px;padding:3px 10px;font-size:.84rem}.prices b{color:var(--navy)}
.ann{border-left:4px solid var(--gold);background:#fffaf0;padding:10px 14px;border-radius:0 10px 10px 0;margin-bottom:10px}.ann b{color:var(--navy)}.ann p{margin:4px 0 0}
.timeline{display:flex;gap:6px;flex-wrap:wrap;margin:8px 0}.timeline span{font-size:.78rem;padding:3px 10px;border-radius:99px;background:#eef3f8;color:var(--mut)}.timeline span.done{background:#d6f0da;color:#14641d;font-weight:700}
.logoprev{width:180px;height:100px;border:1px dashed #b4c4d3;border-radius:12px;display:grid;place-items:center;background:#fff;overflow:hidden}.logoprev img{max-width:100%;max-height:100%}
.st-pending,.st-waitlist{background:#fdf0cf;color:#8a5b00}.st-approved,.st-accepted{background:#d6f0da;color:#14641d}.st-rejected,.st-cancelled{background:#fde3e0;color:#9f1f14}
.overdue{color:var(--red);font-weight:700}.kpi-link{text-decoration:none;color:inherit;display:block}
@media(max-width:700px){.depcard{grid-template-columns:1fr}.depcard .seats{text-align:left}}
/* ---------- complaint inbox ---------- */
.inbox{padding:0;overflow:hidden}.irow{display:flex;gap:14px;padding:14px 18px;border-bottom:1px solid var(--line);text-decoration:none;color:inherit;align-items:flex-start}.irow:hover{background:#f8fbfd;color:inherit}.irow:last-child{border:0}
.av2{width:46px;height:46px;border-radius:50%;background:var(--leaf);display:grid;place-items:center;font-size:1.4rem;flex:none}.imain{flex:1;min-width:0}.itop{display:flex;justify-content:space-between;gap:10px}.itop b{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:var(--navy)}.itop time{font-size:.78rem;color:var(--mut);flex:none}.itop time.new{color:var(--green);font-weight:700}
.ibot{display:flex;justify-content:space-between;gap:10px;align-items:center;margin:2px 0}.prev{color:var(--mut);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ub{background:var(--green);color:#fff;font-style:normal;font-weight:700;font-size:.74rem;min-width:22px;height:22px;border-radius:99px;display:grid;place-items:center;padding:0 6px}.irow.unread .itop b,.irow.unread .prev{font-weight:700;color:var(--ink)}
.itags{display:flex;gap:8px;flex-wrap:wrap;align-items:center;margin-top:4px}.itags small{color:var(--mut)}
/* ---------- chat ---------- */
.chatwrap{display:flex;flex-direction:column;height:calc(100vh - 56px);min-height:520px;background:#fff;border:1px solid var(--line);border-radius:14px;overflow:hidden;box-shadow:var(--sh)}
.chathead{display:flex;align-items:center;gap:12px;padding:10px 14px;background:var(--navy);color:#fff}.chathead .back{color:#fff;text-decoration:none;font-size:1.4rem;padding:2px 8px}.chathead .av2{width:40px;height:40px;font-size:1.2rem}.ht{flex:1;min-width:0}.ht b{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ht small{color:#b9cfe4}.infobtn{background:none;border:0;color:#fff;font-size:1.5rem;cursor:pointer}
.chatbody{flex:1;display:grid;grid-template-columns:1fr 330px;min-height:0}.chatcol{display:flex;flex-direction:column;min-height:0;background:#efeae2}.ticketinfo{border-left:1px solid var(--line);padding:16px 18px;overflow:auto;background:#fff}.ticketinfo h3:first-child{margin-top:0}
.msgs{flex:1;overflow-y:auto;padding:16px 4% 10px;background-color:#efeae2;background-image:radial-gradient(rgba(11,47,85,.045) 1.2px,transparent 1.2px);background-size:22px 22px;scroll-behavior:smooth}
.msg{max-width:min(78%,520px);padding:7px 10px 4px;border-radius:10px;margin:0 0 6px;box-shadow:0 1px 1px rgba(0,0,0,.12);position:relative;word-wrap:break-word;overflow-wrap:anywhere}.msg.them{background:#fff;border-top-left-radius:2px;margin-right:auto}.msg.me{background:#d9fdd3;border-top-right-radius:2px;margin-left:auto}.msg.internal{background:#fff3c4}
.msg .who{font-size:.78rem;font-weight:700;color:#0a7a6a;margin-bottom:2px}.msg .who small{font-weight:400;color:var(--mut)}.msg .txt{white-space:pre-wrap;line-height:1.4}.msg .inl{font-size:.74rem;color:#8a6d00;font-weight:700;margin-bottom:2px}
.meta{text-align:right;font-size:.68rem;color:#6b7c8a;margin-top:2px;display:flex;gap:4px;justify-content:flex-end;align-items:center}.tk{color:#8a9aa8;font-weight:700;letter-spacing:-2px}.tk.seen{color:#2b9be0}
.chipsrow{display:flex;gap:6px;flex-wrap:wrap;margin-bottom:6px}.cchip{background:rgba(11,47,85,.08);border-radius:99px;padding:1px 9px;font-size:.74rem;font-weight:600;color:var(--navy)}.cchip.pr-urgent,.cchip.pr-high{background:#fde3e0;color:#9f1f14}
.dsep{text-align:center;margin:10px 0}.dsep span{background:#e1ddd2;color:#54616c;border-radius:8px;padding:3px 12px;font-size:.74rem;font-weight:600;box-shadow:0 1px 0 rgba(0,0,0,.06)}.sysmsg{text-align:center;margin:8px 0}.sysmsg span{background:#fdf4c8;color:#6b5a14;border-radius:8px;padding:3px 12px;font-size:.76rem}
.mgrid{display:grid;gap:3px;margin:2px 0;grid-template-columns:1fr}.mgrid.n2,.mgrid.n3,.mgrid.n4{grid-template-columns:1fr 1fr}.mgrid img{display:block;width:100%;height:190px;object-fit:cover;border-radius:7px;cursor:zoom-in}.mgrid.n3 a:first-child{grid-column:span 2}.mgrid.n3 a:first-child img{height:200px}.mgrid.n2 img,.mgrid.n4 img{height:130px}
.msg video{display:block;width:100%;max-height:300px;border-radius:7px;background:#000;margin:2px 0}
/* voice player */
.voice{display:flex;align-items:center;gap:9px;min-width:230px;padding:4px 0}.vplay{width:38px;height:38px;border-radius:50%;border:0;background:var(--green);color:#fff;display:grid;place-items:center;cursor:pointer;flex:none}.vwave{flex:1;display:flex;align-items:center;gap:2px;height:30px;cursor:pointer}.vwave i{flex:1;background:#b6c4cf;border-radius:2px;min-width:2px;transition:background .1s}.vwave i.on{background:var(--green)}.vtime{font-size:.74rem;color:var(--mut);min-width:34px;text-align:right}.vspeed{border:0;background:rgba(11,47,85,.1);border-radius:99px;font-size:.7rem;font-weight:700;padding:2px 7px;cursor:pointer;color:var(--navy)}
/* composer */
.composer{background:#f0f2f5;padding:8px 12px 10px;border-top:1px solid #d8dde2}.crow{display:flex;gap:8px;align-items:flex-end}.crow textarea{margin:0;border-radius:22px;min-height:44px;max-height:120px;padding:11px 16px;resize:none;flex:1;border:1px solid #d0d6dc}.cbtn{width:42px;height:44px;display:grid;place-items:center;font-size:1.3rem;cursor:pointer;margin:0;border-radius:50%;flex:none}.cbtn:hover{background:#e1e5ea}
.round{width:46px;height:46px;border-radius:50%;border:0;background:var(--green);color:#fff;font-size:1.2rem;cursor:pointer;flex:none;display:grid;place-items:center;box-shadow:0 2px 6px rgba(0,0,0,.2)}.round:hover{background:var(--green2)}.round.big{width:72px;height:72px;font-size:1.9rem}.round:disabled{opacity:.6}
.composer .intl{margin:0 0 6px;min-height:0;font-size:.8rem}.chips{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:8px}.fchip{display:inline-flex;align-items:center;gap:6px;background:#fff;border:1px solid #d0d6dc;border-radius:10px;padding:4px 8px;font-size:.8rem}.fchip img{width:34px;height:34px;object-fit:cover;border-radius:6px}.fchip button{border:0;background:none;font-size:1.1rem;cursor:pointer;color:var(--red)}.fchip em{font-style:normal}
.recbar{display:flex;align-items:center;gap:12px;background:#fff;border-radius:22px;padding:6px 10px 6px 16px;margin-bottom:8px;border:1px solid #f3b4ae}.recbar b{font-size:1.05rem;color:var(--red);flex:1}.rdot{width:12px;height:12px;border-radius:50%;background:var(--red);animation:pulse 1s infinite}@keyframes pulse{50%{opacity:.25}}
.voiceprev{display:flex;align-items:center;gap:8px;background:#fff;border-radius:22px;padding:4px 12px;margin-bottom:8px;border:1px solid #d0d6dc}.voiceprev .voice{flex:1}.vdel{border:0;background:none;cursor:pointer;font-size:1.1rem}
.closedbar{background:#f0f2f5;text-align:center;padding:14px;color:var(--mut);border-top:1px solid #d8dde2}
.lb{position:fixed;inset:0;background:rgba(0,0,0,.88);z-index:100;display:grid;place-items:center;cursor:zoom-out}.lb img{max-width:94vw;max-height:90vh;border-radius:8px}.lb button{position:absolute;top:14px;right:20px;background:none;border:0;color:#fff;font-size:2.4rem;cursor:pointer}
@media(max-width:900px){.chatwrap{height:calc(100vh - 70px);border-radius:0;margin:0 -14px;border-left:0;border-right:0}.chatbody{grid-template-columns:1fr;position:relative}.ticketinfo{display:none;position:absolute;inset:0;z-index:5;border:0}.chatwrap.showinfo .ticketinfo{display:block}.msg{max-width:88%}.voice{min-width:200px}}
/* ---------- guided wizard ---------- */
.wiz{max-width:720px;margin:0 auto}.wprog{display:flex;align-items:center;justify-content:center;gap:8px;margin-bottom:18px}.wprog i{flex:0 0 46px;height:3px;background:var(--line);border-radius:3px}.wdot{width:34px;height:34px;border-radius:50%;background:#e6edf3;color:var(--mut);display:grid;place-items:center;font-weight:800}.wdot.on{background:var(--green);color:#fff;box-shadow:0 0 0 4px rgba(31,138,46,.2)}.wdot.done{background:var(--navy);color:#fff}
.wstep h2{text-align:center;font-size:1.25rem;margin-bottom:16px}.tiles{display:grid;grid-template-columns:repeat(3,1fr);gap:12px}.tile{border:2px solid var(--line);background:#fff;border-radius:16px;padding:18px 8px;cursor:pointer;display:flex;flex-direction:column;align-items:center;gap:6px;font:inherit;transition:all .12s}.tile span{font-size:2.2rem;line-height:1}.tile b{color:var(--navy)}.tile:hover{border-color:var(--green);transform:translateY(-2px)}.tile.on{border-color:var(--green);background:var(--leaf)}
.pchips{display:flex;gap:10px;flex-wrap:wrap}.pchip{border:2px solid var(--line);background:#fff;border-radius:99px;padding:10px 18px;font:600 .9rem Figtree,sans-serif;cursor:pointer}.pchip.on{border-color:var(--green);background:var(--leaf);color:var(--green2)}.lbl{font-weight:600;font-size:.84rem;margin:8px 0}
.vbox{background:#f7fafc;border:1px dashed #b4c4d3;border-radius:16px;padding:16px;margin-bottom:14px}.micbig{display:flex;align-items:center;gap:16px}.attachbtn{display:inline-flex;gap:8px;align-items:center;border:1px solid #c3d1de;border-radius:10px;padding:10px 16px;cursor:pointer;background:#fff;width:auto;font-weight:600;margin-bottom:8px}
.wnav{display:flex;justify-content:space-between;margin-top:18px}.wdone{text-align:center;padding:24px 0}.wdone .tick{width:70px;height:70px;border-radius:50%;background:var(--green);color:#fff;font-size:2.4rem;display:grid;place-items:center;margin:0 auto 12px}
@media(max-width:600px){.tiles{grid-template-columns:repeat(3,1fr);gap:8px}.tile{padding:14px 4px}.tile span{font-size:1.8rem}.tile b{font-size:.82rem}}
[hidden],input[hidden]{display:none!important}
/* ---- passport scanning ---- */
.scanbox .scanhead{display:flex;gap:16px;align-items:flex-start;justify-content:space-between;flex-wrap:wrap}.scanbox h2{margin:0 0 4px}.scanbtn{cursor:pointer;white-space:nowrap}.scanbox.busy .scanbtn{opacity:.5;pointer-events:none}
.scanres{margin-top:12px}.scanbusy{display:flex;align-items:center;gap:10px;padding:14px;background:#f1f6fc;border-radius:10px;color:var(--navy)}
.spin{width:18px;height:18px;border:3px solid #c9d8ea;border-top-color:var(--navy);border-radius:50%;animation:sp .8s linear infinite;flex:none}@keyframes sp{to{transform:rotate(360deg)}}
.scanout{display:flex;gap:14px;padding:12px;border-radius:12px;border:1px solid;align-items:flex-start}.scanout.ok{background:#eaf7ee;border-color:#9bd3ab}.scanout.warn{background:#fff7e0;border-color:#f0d27a}.scanout.bad{background:#fdecec;border-color:#f0a8a8}
.scanthumb{width:120px;max-height:90px;object-fit:cover;border-radius:8px;border:1px solid #d0d6dc;flex:none;background:#fff}.scantxt{min-width:0;flex:1}.scantxt p{margin:4px 0}.scansum{font-size:.95rem}.scanwarn{color:#a15c00;font-weight:600}.scannote{color:#5a6472;font-size:.88rem}
.chkchips{display:flex;gap:6px;flex-wrap:wrap;margin:6px 0}.chk{font-size:.78rem;padding:2px 9px;border-radius:99px;font-weight:600}.chk.y{background:#d5efdc;color:#16692f}.chk.n{background:#fbd9d9;color:#9b1c1c}
.mrzpre{font-family:ui-monospace,Menlo,Consolas,monospace;font-size:.72rem;background:#fff;border:1px solid #d8dde2;padding:8px;border-radius:8px;overflow:auto;margin:6px 0 0}
input.af-ok,select.af-ok{border-color:#2e9e57!important;background:#f3fbf5}input.af-warn,select.af-warn{border-color:#e0a21c!important;background:#fffbee}input.af-bad,select.af-bad{border-color:#d64545!important;background:#fff5f5}
.vchk{display:inline-grid;place-items:center;width:16px;height:16px;border-radius:50%;background:#2e9e57;color:#fff;font-size:.65rem;font-weight:700;vertical-align:middle}.okt{color:#16692f}
.scanpromo{background:linear-gradient(135deg,#f1f8ff,#eefaf2)}.scanpromo .pagehead{margin:0}
.srow{border-left:4px solid #c9d8ea}.srow.busy{opacity:.75}.srow.isdup,.srow.rowerr{border-left-color:#d64545}.srow[data-status=verified]{border-left-color:#2e9e57}.srow[data-status=corrected],.srow[data-status=single],.srow[data-status=partial]{border-left-color:#e0a21c}.srow[data-status=failed]{border-left-color:#d64545}
.shead{display:flex;align-items:center;gap:12px;flex-wrap:wrap;margin-bottom:8px}.shead .sdel{margin-left:auto}.sfields{margin-top:10px}.grid4{display:grid;grid-template-columns:repeat(4,1fr);gap:12px}
.stickybar{position:sticky;bottom:8px;z-index:5;box-shadow:0 -4px 18px rgba(11,47,85,.12)}#bulkcount.over{color:#b42318}
@media(max-width:900px){.grid4{grid-template-columns:1fr 1fr}.scanout{flex-direction:column}.scanthumb{width:100%;max-height:160px}}@media(max-width:520px){.grid4{grid-template-columns:1fr}}
/* ---- flights ---- */
.fcard{border:1px solid #d8e2ee;border-radius:14px;padding:12px 14px;background:#fff;margin:0 0 10px;box-shadow:0 1px 2px rgba(11,47,85,.06)}.fhead{display:flex;gap:10px;align-items:center;flex-wrap:wrap;margin-bottom:8px}.fdir{color:var(--mut);font-size:.82rem}.fbadge{margin-left:auto}
.froute{display:grid;grid-template-columns:1fr auto 1fr;gap:10px;align-items:start}.froute>div:last-child{text-align:right}.froute>div{display:flex;flex-direction:column}.fplane{align-self:center;color:#1f8a2e}.fhead .fbadge{margin-left:auto}.froute>div:not(.fplane){display:flex;flex-direction:column;gap:1px}.froute big{font-size:1.5rem;font-weight:800;color:var(--navy);line-height:1.1}.froute>div:last-child{text-align:right}.froute small{color:var(--mut);font-size:.78rem}
.fplane{color:#2e9e57;font-size:1.3rem}.ftime{font-weight:700;font-size:.95rem}.ftime.late{color:#b45309}.was{text-decoration:line-through}.ffoot{margin-top:8px;font-size:.78rem;color:var(--mut)}
.fcard.refreshing{opacity:.6}.fgrid{display:grid;grid-template-columns:repeat(auto-fill,minmax(330px,1fr));gap:12px}.fwarn{background:#fff7e0;border:1px solid #f0d27a;border-radius:10px;padding:8px 12px;margin:0 0 10px;color:#8a5a00}
.flightbox{background:#f6f9fd;border:1px dashed #b8cde6;border-radius:12px;padding:12px;margin:6px 0}.flightbox h3{margin:0 0 8px}.fnotice{font-size:.85rem;margin:6px 0 0}.fnotice.ok{color:#16692f}.fnotice.warn{color:#8a5a00}.fnotice.bad{color:#9b1c1c}
.staybox{display:grid;grid-template-columns:1.4fr 1fr 1fr 1fr;gap:10px;align-items:end;padding:10px 0;border-bottom:1px solid #eef2f7}.staybox:last-child{border-bottom:0}.plan{background:#eefaf2;border:1px solid #bfe3cb;border-radius:10px;padding:8px 12px;margin-top:8px;font-size:.9rem}
@media(max-width:700px){.staybox{grid-template-columns:1fr 1fr}.froute big{font-size:1.25rem}}